Troubleshooting & FAQ
We are always happy to help you anytime, however you might be able to solve your problem much
faster by checking this page
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I did not receive the confirmation email
Possible explanation:
You have a anti-spam software installed
Your e-mailing services provider has an anti-spam software installed.
Solution:
Please check your spam folder.
Attention! If your email server has a spam filter you might only receive a notification
that an email has been droped to the spam folder without sending the actual mail to you.
When I download or open a PDF file it saves with the extension .txt
Possible explanation:
It seems that some browsers (Safari on mac) save the files with the extension .txt this
is due to the fact that the
browser has encountered an unknown file extension
Solution:
Just remove the .txt from the end of the file name and the file will now play/open
correctly
Where are my other products?
All products you have bought are on your product page. Check your email for the link. You
may scroll down to the product you want to download / view.
Alternatively you may use the quick menu at the top of the page to navigate to your
various products.
How do I download a file?
You click on the download link beneath the product. If you have problems accessing the
file like this windows users
can right-click the download button and then "Save Link As ..." on your context menu and
chose a location where you want the
file to be stored on your computer.